FAQ


Why should I buy from The Pastel Bunny?

  • All our products are handmade to ensure the best quality for your little one.
  • Beads made from food grade silicone which are free from nasty stuff like  BPA, lead, cadmium, phthalates, PVC and latex.
  • Safety is our number one priority. All products sent out will be checked before being packed. Example of our quality checks are that we would make sure the teether does not break off when a certain strength is applied.

Wooden beads and rings are currently in trend. Why do you not have these in your teether?

Although beech wood are more resistant to bacteria contamination, it does not mean it will not! While researching, we noticed that the standard of the wooden beads /rings are not consistent. Furthermore, when these wooden beads/rings come in contact with moisture for extended period, cracking or splintering could happen. The last thing we want is to hurt our little one. After all, we are parents too!

How long does it takes to receive my product?

As the products are made to order, please allow up to 5 working days to complete the product before sending it out the next day. For local postage, it takes 2-5 working days.

What are my shipping options and how is the price like?

We offer free Smartpac for orders above SGD30. If your order falls below SGD35, you can opt for free normal mail or $4 for a Smartpac delivery. Price of postage includes handling fee.

To know more about Smartpac, please click here.

Do you accept international order?

Yes! However, as the shipping cost varies, please contact us before placing an order.

Do you accept returns/exchange?

We don't generally offer returns. However, if there is something amiss for the product, contact us and we'll be happy to chat. As the product are handmade, please allow some room for very minor variances from images shown.

How do I clean and care for my product?

For hygiene purpose, always clean your product before giving to the baby to chew on. To clean it, wipe clean with a damp cloth or simply wash with mild soapy water, rinse well and clean water.

What else do I need to take note of?

Do note that only the teether range are safe for the baby to chew on. The necklace and other products are not meant for the babies. Once again, we emphasize on safety. If product is damage in anyway, discard it. Loose beads pose potential choking hazard.